Privacy Policy

Effective Date: October 2026

At ZMR Sourcing and Tech (“we,” “us,” or “our”), respecting your privacy and protecting your personal data is fundamental to our business operations. This Privacy Policy outlines how we collect, use, process, and safeguard personal and business information when you visit zmrsourcing.com, engage our apparel sourcing services, or utilize our A2P telecommunications and CPaaS infrastructure.

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1. Information We Collect

Depending on your interaction with our website and services, we may collect the following types of information:

A. Information You Provide Directly

• Contact Details: Name, professional email address, phone number, company name, and job title submitted via quote requests or contact forms.
• Business & Sourcing Inquiries: Garment Tech packs, order specifications, shipping destinations, and trade details.
• Account Credentials & Billing Data: Account usernames, billing addresses, and payment transaction metadata for telecom platform access.

B. Telecommunications & Messaging Technical Data

When utilizing our A2P SMS API, switch routing, or voice infrastructure, we automatically process technical routing metadata, including message logs, timestamp data, delivery status codes, destination prefixes, and IP addresses necessary to complete telecom traffic transmission.

C. Automatically Collected Device & Usage Data

• IP addresses, browser type, operating system, referring URLs, and page visit duration collected via essential and analytics cookies.

2. How We Use Your Information

We use collected data solely for legitimate business purposes, including:

• Processing and fulfilling custom apparel manufacturing orders, QA inspections, and global shipments.
• Routing and delivering A2P SMS messaging, voice OTP, and CPaaS traffic across global telecom networks.
• Responding to customer support inquiries and managing commercial client relationships.
• Monitoring platform security, preventing fraudulent messaging activity, and enforcing network compliance.
• Fulfilling legal, tax, customs, and regulatory compliance obligations.

3. Data Sharing & Third-Party Disclosures

We do not sell, rent, or trade your personal or business data to third parties. We share information only with trusted third parties strictly necessary to deliver our services:

• Manufacturing & Logistics Partners: Certified apparel factories, freight forwarders, and customs brokers required to execute garment production and delivery.
• Telecommunications Carriers: Mobile Network Operators (MNOs) and licensed telecom aggregators necessary to route and terminate A2P messages globally.
• Infrastructure Providers: Secure web hosting, database storage (VPS), and transactional email relay services (e.g., Brevo).
• Legal & Regulatory Authorities: When required by law, subpoena, or government regulation to protect legal rights and platform integrity.

4. Data Security & Retention

We implement industry-standard technical and organizational security measures—including SSL/TLS encryption, firewall access rules, and secure server environments—to protect your data against unauthorized access, loss, or alteration. We retain personal and operational data only for as long as necessary to fulfill the purposes outlined in this policy or to satisfy legal and accounting requirements.

5. Your Privacy Rights

Depending on your location (such as under GDPR or local data protection laws), you may have the following rights regarding your personal information:

• The right to access, request a copy, or correct your personal data.
• The right to request deletion (“Right to be forgotten”) of your personal information, subject to legal retention obligations.
• The right to restrict or object to certain data processing activities.

6. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, operational workflows, or platform upgrades. The revised version will be published on this page with an updated “Effective Date.”

7. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your data protection rights, please contact our Data Privacy team: